Hear What Our Customers Have to Say
Buyer Beware - My Experience with Victory Ford Dyersville (Brown's Family of Dealerships) I dealt with staff across multiple Brown's Family dealerships - and not one experience was positive. I purchased a used Cadillac CT6 from Victory Ford Dyersville, trusting their advertised claims that vehicles are thoroughly inspected and backed by a reputable dealer. That trust, in my experience, was quickly broken. Right after leaving the lot, I noticed major drivability issues. When I reported this, they initially said to "drive it and see if I can deal with it," with vague promises they "might tear into it." That teardown never happened. I later found the repair would've cost nearly $13,000 out of pocket. Before they'd even agree to help, I had to spend $256 at a separate shop for diagnostics, a transmission reset, and relearn. I reported back that the issue persisted and was ignored - until I pushed harder and shared documentation. Only then did they agree to ... More
Buyer Beware - My Experience with Victory Ford Dyersville (Brown's Family of Dealerships) I dealt with staff across multiple Brown's Family dealerships - and not one experience was positive. I purchased a used Cadillac CT6 from Victory Ford Dyersville, trusting their advertised claims that vehicles are thoroughly inspected and backed by a reputable dealer. That trust, in my experience, was quickly broken. Right after leaving the lot, I noticed major drivability issues. When I reported this, they initially said to "drive it and see if I can deal with it," with vague promises they "might tear into it." That teardown never happened. I later found the repair would've cost nearly $13,000 out of pocket. Before they'd even agree to help, I had to spend $256 at a separate shop for diagnostics, a transmission reset, and relearn. I reported back that the issue persisted and was ignored - until I pushed harder and shared documentation. Only then did they agree to look into it, but communication remained poor. Many texts went unanswered. Updates were minimal. I was left in the dark. I asked for a copy of their initial inspection report multiple times - I never received it. That lack of transparency made me question whether a real inspection was done at all. When I returned for the vehicle, I waited on their lot with no communication. It was eventually brought back with dash warning lights on. No explanation. At 4:30 PM on a Friday - knowing I had a long trip - I had to scramble to patch a tire that should've been handled before delivery. I felt completely dismissed. I lost use of the vehicle for five days. No loaner, no rental, no timeline. Even after multiple requests, they still haven't told me what work they actually did. I also had to pay out of pocket for a tire patch, diagnostics, wipers, and a performance air filter - hundreds spent on top of a car I couldn't safely drive. Eventually, they agreed to buy the car back. But even that was a hassle. I was told to wait two days for someone to sign the check. When I went to the bank - as I had told them I would - I learned the check wasn't signed. No one came to fix it that day. I lost more time from work. If a check signature is overlooked, what else was missed? The only way I could receive my refund was by signing a document stating they didn't have to buy the car back and could reference the agreement in responses to reviews. While they're within their rights, I personally felt pressured into silence - even though, in my view, they sold me a car with serious issues that should've been caught. That document referenced "100% Customer Satisfaction." Yet I still lost over $500, not to mention my time and energy. That promise felt hollow to me. Throughout all of this, I felt I was treated rudely and dismissively when raising concerns. In my experience, the higher I escalated the issue, the worse the treatment became. I have text records and phone recordings to back up everything here. Was I upset? Yes - because I felt misled, ignored, and forced to fight just to be heard. If you're comfortable risking a car with unresolved issues - and dealing with resistance when something goes wrong - maybe this place works for you. I urge others to carefully read through the reviews. Many of the positive ones, in my observation, came after repairs - not during the sales process. I wish I had noticed that sooner. Bottom line: This was, without a doubt, the most stressful, expensive, and time-consuming vehicle purchase I've ever made. In my experience, image and liability mattered more to them than making things right. If your time, money, and peace of mind matter to you - think twice.
Dakota Eggers was very helpful in narrowing down which vehicle was right for me. He was patient with all my questions and he followed up with me the next week to make sure I didn't have any more questions. He even sent me a video on how to set up the homelink to operate my garage door. Dave was great to work with when negotiating the trade in value of my old vehicle and Mitch was very helpful and efficient with getting all the paperwork done. He suggested that I take the extra extended warranty and explained why I should take it now rather than wait until the end of the regular warranty. I took it!! All in all I was very happy and impressed with everyone I dealt with at Victory Ford in Dyersville and would recommend everyone who needs a new vehicle to go there and check them out.
Our experience with Victory motors was excellent. From Patrick, Mitch, and Jordan we were treated with great respect and friendliness. We did not feel pressured but well taken care of. Jordan Perry helped us with our selection like a pro. Highly recommend this group. Best car buying experience we've ever had
I inquired online regarding a 2024 Ford F-150. The team at victory ford responded promptly and answered all my questions accurately and quickly. I was able to inquire and complete a sale all in one day. I worked with Joe Thein and Mitch Manternach, they were very courteous, friendly and very professional. They made the process so easy and quick. Defiantly recommended working with them.
James and the service department was great. Made sure that we were kept up to date on what was happening to the vehicle even after the service was completed.
We couldn't find vehicles during the pandemic. I just happened to be driving by on the way to the race track and noticed they had what we needed. I bought 5 new trucks and sales vehicles since then. No nonsense, just fair pricing that I don't have to verify. Supporter of dirt racing also with The Victory Ford Tour. Couldn't ask for anything more.
Contact
Victory Ford
30584 Olde Hawkeye Rd
Dyersville, IA 52040-8028
- Sales: 563-875-2409
- Service: 563-875-2409
- Parts: 563-875-2409
Hours
- Monday 8am-8pm
- Tuesday 8am-5:30pm
- Wednesday 8am-5:30pm
- Thursday 8am-8pm
- Friday 8am-5:30pm
- Saturday 8am-3pm
- Sunday Closed
